Instaply provides a turn-key solution that enhances communication for both businesses and customers, with a platform designed around the before-, during-, and after-purchase experiences.
Customers can use modern, push-enabled, rich-media channels to message businesses like SMS and in-app chat – helping un-tie them from their phone when waiting for a reply.
Businesses can reply seamlessly & easily, using Instaply’s consolidated cross-platform “triage” interface. From a simple dashboard, they can manage customer inquiries and building a stronger relationship with their customers.
As the sole Lead UX Designer, I drove our market and usability research, design execution, and mentorship for the startup’s team of product managers, engineers, and leaders in mobile and design best-practices.